Frequently Asked Questions
IS THE SITE RELIABLE?
Our website has SSL security, which is mandatory by law for all online stores as it encrypts
all transactions carried out on the website guaranteeing the confidentiality of all information.
We work in partnership with MercadoPago, the largest online payment network in Brazil. We do not have
access to your payment information, such as credit card number, only MercadoPago,
making your purchase 100% safe.
If you have any questions, please feel free to contact us:
sales4026@gmail.com
WHY DO PRODUCTS TAKE 15 TO 20 DAYS TO ARRIVE?
We work with products with prices well below the market, and for that we need to work
with international suppliers (USA, Europe and Asia).
Therefore, when a new order is placed in our store, we send the request to our
suppliers and they ship directly to your home.
DO ALL PURCHASES INCLUDE A TRACKING CODE?
Yes. We only work with reliable suppliers who provide tracking codes for your order.
safety and comfort.
WHEN WILL I RECEIVE MY TRACKING CODE?
We send the tracking code to you directly to your email within 3 business days, that's because
Our suppliers (industries that manufacture the products) ask for this deadline.
If you have not received the tracking code after this period, please send us an email
to: vendas4026@gmail.com INCLUDING your order number (something like #4321) and we will give you
a position in a maximum of 24 hours.
MY TRACKING CODE IS NOT SHOWING INFORMATION
Yes, on the way between the country of origin and the country of destination, there are really no updates, as there are no
movement of the package. It will notify you as soon as it arrives in Brazil. Then it will notify you every
movement, just as we are used to with internal orders.
Don't worry, your order is on its way.
IS THERE ANY FEES I STILL HAVE TO PAY FOR THE PRODUCT?
No, just the full value of the normal product, as our products are not taxed by
customs or by post (fee R$ 15.00), but if any type of taxation occurs, we
we take responsibility and pay any type of fee.
Just send us an email to: vendas4026@gmail.com letting us know what happened and we will
respond within 24 hours.