How Delivery Works
The products presented on our website are not located in Brazil and are shipped directly from
our suppliers located in the USA, China, Sweden and Germany.
The estimated average delivery time for products is 15 to 20 business days, and there may be variations in
deadline due to postal strikes, in addition to other factors beyond our control
control.
All purchases have a tracking code that will be sent to the customer's email within
within 5 working days that can be tracked from departure from the country of origin until arrival in
your residence.
Another important piece of information is that the products arrive in Brazil at customs inspection in Curitiba.
and may be subject to taxation. If this occurs, the charge will be the responsibility of the buyer.
Delivery is always made by the Post Office, however, in some cases, such as the recipient being absent, regions
with delivery restrictions, among other reasons, the Post Office may leave a notice to withdraw the
products at the agency closest to the address provided.
Based on our experience, 85% of products are delivered within 25 days after posting.
If the order is for 2 or more products, they may be sent in bulk.
separated and a tracking code will be issued for each product.
Please be careful when filling in the delivery address to ensure that it is made within
the established deadline. Remembering that it cannot be changed after 24 hours of the
order on the website, as within this period the product is already separated for shipping, and it will also not be
It is possible to cancel the purchase after 24 hours.
As this is an international order, the tracking information on the Post Office website may
occur between 3 to 5 business days after the tracking code information.
The delivery address must be reviewed by the buyer before confirming the delivery.
purchase, and if the product is returned due to an incorrect address or insufficient data, it will be entirely
responsibility of the customer. In case of unsuccessful delivery attempts by the Post Office, remaining in the
agency available for collection, but if not, it is returned to the sender abroad. After
confirmation of resending, the delivery period will start to apply from the date of this confirmation, which will be
registered in the order registry.
As this is an import service, each and every merchandise is subject to bureaucracy or
customs taxes.
ShopStar is responsible for any possible costs (fees, charges and
taxes) added by the government. The customer who is taxed has 48 hours to contact the
company, sending the completed document to the post office that corresponds to taxation.
In case of resending, a new delivery period will apply.
If you have any questions regarding deadlines, our team will always be available through the following channels:
website support or by email: vendas4026@gmail.com
When making a purchase, the customer will agree to the conditions and rules determined by
ShopStar.